Update to story below:
Amporn Dancharoen in Bangkok, an HP employee responded to my pleas for help over Twitter after being contacted by Frostola, a social media employee of HP on Twitter in the USA. Amporn handled everything to my satisfaction and I have a new hard drive installed and for much less money than I thought. I’ve no more complaints…! I’ve been using the Mini for everything I do as it’s very lightweight and powerful enough to do what I need to do.
I’ve bought, used and was a technician for, HP hardware for many years now. I can’t count the number of computers I’ve bought and definitely not how many I’ve worked on when I was a break/fix technician with GTE in Tampa, Florida. HP has great support in the USA. I loved it. I could have parts next day aired to me without problem all the time. Daily even.
Here in Thailand I bought an HP Mini 1001tu for sale at the computer shop. The keyboard is amazing for a 10″ netbook and I was sold on that, and the 60GB hard drive… WIFI, etc.
The junk hard drive died in 4 weeks. I removed it -because I had over 100 passwords on it and couldn’t risk sending it to support. I realize the warranty is void at that point – and frankly didn’t care at all. A 3000 baht hard drive is worth much less than access to every online account I’ve ever had that was on that password list.
I took the HP Mini to the local HP computer shop which is also the place I bought it from. After a week they reported that it would be 3 months to wait for a hard drive. That was entirely unacceptable and so I took the computer back.
I have been trying to find a hard drive now for another 2 weeks. I’ve talked to support in Thailand and USA – by email. I have looked and looked. Nobody has the hard drive. I need the hard drive sent from America apparently.
I will set my hp mini on fire and jump on it for a YouTube video if I don’t hear from the right person.